** update - while we are partnered with Store and Send they are managing NZ online orders and shipping on our behalf, shipping days are Monday, Wednesday and Fridays. Using Courier Post. **
Ora Aromatherapy usually operates with Store and Send who ship on behalf most of our website orders, you may get email updates which come from 'Starshipt'
Other orders we send from our studio go via Go Sweet Spot as our shipping carrier within NZ.$8-9 (2-3 days) we ensure Go Sweet Spot carefully look after your products on their journey.
SIGNATURE? If you require signature, please email me to have this option selected when we print your shipping label (as it is otherwise default authority to leave on your doorstep.
NO PO BOXES: Please note packages cannot be sent to a P O BOX so please use a physical address at the checkout.
AUSTRALIA: Depending on weight of your selected items rates vary from $28.00- $40 (2-7 business days) using DHL as our international shipping carrier.
INTERNATIONAL ORDERS NOTE: Your parcel may be subject to additional custom fees, duties or taxes that are the sole responsibility of the purchaser. We are unable to refund you if you refuse the package because of customs charges.
Please contact us if you have any questions. If you are living elsewhere (overseas) and would like to place an order with Ora, please contact us via our contact page and we can get you a quote to ship to your country.
We do not offer change of mind returns (health and safety) , therefore cannot be refunded (unless an item is faulty) Please feel free to contact us for individual situations.